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Accessibility Statement
Tiger Holidays · Legal
Our commitment to accessibility
Tiger Holidays is committed to making tigerholidays.co.uk accessible and usable for as many people as possible, including customers with disabilities and customers who use assistive technologies.
Tiger Holidays is operated by PAXIMUM UK LTD.
We aim to identify and remove barriers that may prevent customers from searching for, booking or managing their travel arrangements online, and to make reasonable adjustments where appropriate.
Our accessibility standard
We are working towards meeting the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA across the main Tiger Holidays customer journey.
Our accessibility work includes reviewing:
navigation using a keyboard without a mouse;
compatibility with common screen readers and assistive technologies;
clear page structure, headings and form labels;
readable text and sufficient colour contrast;
meaningful alternative text for important images;
understandable validation and error messages;
accessible forms and booking controls;
responsive layouts and text resizing;
focus visibility and keyboard navigation;
payment and checkout journeys; and
accessibility across desktop, tablet and mobile devices.
Using this website
We aim to make it possible for customers to:
zoom and resize text without losing essential information or functionality;
navigate the main website and booking journey using a keyboard;
understand the structure of pages through clear headings and labels;
identify and correct errors when completing forms;
access meaningful descriptions for important images;
use the website with commonly used assistive technologies; and
complete the main search, traveller details and booking processes without unnecessary accessibility barriers.
Travel and accessibility requirements
Accessibility requirements can vary between airlines, hotels, airports, transfer providers and destinations.
If you or another traveller has reduced mobility, a disability, medical requirement or another accessibility need that may affect the suitability of a holiday or travel service, please contact us before completing your booking.
We will take reasonable steps to obtain relevant information from the applicable airline, hotel, transfer provider or other travel supplier and assist you with appropriate requests.
Special assistance and accessibility requests are subject to confirmation by the relevant travel provider and should not be considered confirmed until they appear in your booking documentation or have otherwise been confirmed to you.
Alternative formats and booking assistance
If you are unable to access information on our website or cannot complete part of the booking process because of an accessibility issue, please contact us.
Where reasonably possible, we can:
provide information in an alternative accessible format;
explain package or booking information by an alternative method;
help you understand information displayed during the booking process; or
assist you in identifying an alternative way to complete the required process.
Please email: [email protected] (sales and support) · [email protected] (general information)
When contacting us about an accessibility issue, it is helpful to include:
the page or part of the website you were using;
a description of the problem;
the device and browser you were using;
any assistive technology you were using; and
the format or assistance you require.
Please do not include unnecessary medical information in an accessibility enquiry.
Third-party services
Some parts of the Tiger Holidays booking journey may rely on third-party systems or content, including travel suppliers, maps, security services, payment services and other embedded technologies.
We include these components within our accessibility reviews where reasonably possible. However, some aspects of third-party services may be outside our direct technical control.
If a third-party component prevents you from searching, booking, paying for or managing a holiday, please contact us so that we can investigate the issue and, where reasonably possible, provide an alternative route.
Current accessibility status
Tiger Holidays is a developing B2C travel platform and accessibility improvements form part of our ongoing development and testing process.
We are currently working towards WCAG 2.2 Level AA.
A complete independent accessibility audit has not yet been concluded and, for that reason, we do not currently claim that every page or third-party component of tigerholidays.co.uk fully conforms to WCAG 2.2 Level AA.
Areas identified through testing, customer feedback or accessibility reviews will be assessed and prioritised for remediation according to their impact on customers and the booking journey.
Reporting an accessibility problem
If you identify an accessibility problem that is not covered by this statement, please let us know.
Email: [email protected] (sales and support) · [email protected] (general information)
Please include enough information for us to identify and reproduce the issue.
We will investigate reported accessibility barriers and consider appropriate technical changes or reasonable alternative arrangements.
Reasonable adjustments
If a disability makes it difficult for you to access our website or services, you may ask us for a reasonable adjustment.
The appropriate adjustment will depend on your requirements and the service concerned. We will consider requests individually and work with you to identify a practical solution where reasonably possible.
Complaints
If you are dissatisfied with how we have handled an accessibility request, please contact us at [email protected].
Please include your booking reference, where applicable, and details of the accessibility issue or adjustment requested.
Accessibility complaints relating to an existing holiday booking will be handled alongside our Complaints Procedure and Booking Terms and Conditions, where relevant.
Review of this statement
We will review this Accessibility Statement as the Tiger Holidays platform develops, following significant changes to the website or booking journey, and following material accessibility testing or audit findings.
Website
tigerholidays.co.uk
Operator
PAXIMUM UK LTD
Company Number
12357513
Registered Office
12 Savoy Parade, Southbury Road, Enfield, Middlesex, England, EN1 1RT
Accessibility Contact
General information
ATOL Protected
Your peace of mind matters to us. Every flight-inclusive holiday booked through this website is financially protected under the ATOL scheme, so your money and your trip home are always covered.
Why Book With Us
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